| ****************************General Questions**************************** |
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| Are there any risks in shopping online from a foreign country? |
| No. Two reasons. First, you can easily check a seller's reputation by google. Sellers will do their best for better reputation. Second, you are proctected by your credit card or Paypal. |
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| Your prices are too low to be true? |
| There are two major reason for the lower prices: 1. Products from China are always cheaper because of cheaper labour force and cost. 2. We get our DVDs directly from copyright holder with a good price. 3. Online selling largely reduce our cost. So we ensure you that all DVDs from c2c-china.com are 100% authentic, brand new and factory sealed. We don't sell any pirated (or illegal) copies. |
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| I heard that there are many pirated copies in China. How can I trust you? |
| There are always bad sellers and good sellers in every country. We only sell 100% authentic DVDs. We always remind ourselves that what we do here could make effects to the overall reputation of merchants of china and we are always trying to do better. |
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| Is my privacy information protected? |
| Yes. We don't and can't get your credit card information during the transaction, only Paypal does. Just be rest assured of your privacy. |
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| I'm afraid your DVDs doesn't work in my country? |
| We are international retailer. All our DVDs are selected to suit for the international market. 99% of the DVDs are region all and 90% of the DVDs are of NTSC format which can be played on DVD players worldwide. DVDs of PAL format can be played on computer and on DVD players in Europe. |
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| What is DVD region? |
| There are 6 region codes. Typically, DVD players sold in one region is compatible only with DVD titles that are encoded for that region.
* Region 1: US and Canada
* Region 2: Japan, Europe, South Africa, and the Middle East (including Egypt)
* Region 3: Southeast Asia and East Asia (including Hong Kong)
* Region 4: Australia, New Zealand, Pacific Islands, Central America, Mexico, South America, and the Caribbean
* Region 5: Eastern Europe (Former Soviet Union), Indian Subcontinent, Africa, North Korea, and Mongolia
* Region 6: China
99% DVDs from c2c-china.com are Region all, which can be played worldwide. You may find information about Region in product description. |
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| What is NTSC and PAL format? |
| * NTSC: Japan, US, and Canada
* PAL: Europe, UK, Australia & others
Please check wiki.com for more information. |
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| What languages do you use in business? |
| English, of course. By the way, our mother language is Mandarin Chinese. If you speak some Chinese, you could give us a shot. |
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| What if you don't have all of the items in stock? |
| We tries its best to carry a full inventory for every product we sell on our site. In rare cases, however, when you order a list of products that include items that are" Out of Stock," usually we can get the items from our suppliers in three business days and will ship the orders to you as soon as possible. |
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| *****************************Getting Started****************************** |
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| How to order? |
10 Simple Steps
(1) Register with c2c-china.com for free.
(2) Login to the c2c-china.com shop system. (Cookies must be enabled in your browser.)
(3) Search or browse products, and if you wish to buy them, type a number in the quantity box and click "Add to cart". You can add just one piece if you want. You can remove them later or adjust the quantities if you change your mind.
(4) Products you've added to your shopping card are saved there while you look at more items. Your cart is even saved for next time if you log out or accidentally close your browser.
(5) In your shopping cart, you can adjust quantities or remove items to get a new sub-total. --> Please click "update" after each change to refresh the sub-total.
(6) To find out the total price including shipping, click "Check Out" (White link at the top right of the page, or button in the "Your shopping cart" window).
(7) The first checkout page is "delivery information" which enables you to view different delivery options. Choose one and in the box "Add comments" you can add special instructions about the delivery, e.g. the declared value of the package that you wish for customs purposes.
(8) The second checkout page is "payment information". You can enter new shipping addresses here if you are drop-shipping. Choose whether you want to pay by Paypal or Bank Transfer. Click "continue" to see a final summary of your order.
(9) The third checkout page is "confirmation" ¨C your order is not submitted until you click "confirm order" on this page.
IMPORTANT: if you are paying by Paypal you MUST click the link after going through the Paypal site process, SO YOU COME BACK TO C2C-CHINA where you will see a page giving you a final receipt confirmation.
(If you didn't do this, we will receive your payment, but may find it difficult to connect the payment with a corresponding order. We probably will match it fairly easily in most cases but it could add extra delays to processing.)
(10) We will begin processing your order when payment is received. When processing begins you will receive an email notification. You will receive another email notifying you when the goods are dispatched.
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| How can I remove an item from the cart? |
| Select the checkbox for cart to the left of each product and click update button.
(You can't do it by modifying the quantity to 0.) |
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| How to change or add to an existing order? |
Please always ask us first if you wish to make changes to an order you have already paid for. We might already have sent it out; there is a 24 hour delay between dispatch from China.
Unfortunately it is not that easy for us to tweak orders, because if you change the items in the order, that will also change the shipping costs, often quite significantly just for one or two items.
If you want to add an item to your order to combine them and save on shipping, we actually recommend you just cancel the first order and place a new one as follows:
1. Instruct us to cancel the first order. We will confirm the credit on your account by email. Your old order invoice will stay visible on your account history for reference.
2. Make a new order with the same items as before and add in the new item(s).
3. Check out that new order and note the total including shipping.
4. Using Paypal or Bank Transfer pay the difference, i.e. New Total minus Old Total On Credit. In the comments for the payment reference the previous order number and any credit authorization notes we gave you (usually not necessary as we will know who you are.)
If you want to make changes, please let us know your instructions as soon as you can. If you email us asking about making changes we will hold the order until you have confirmed your instructions.
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| How to cancel an order? |
1. If you have not paid for your order, we encourage you to contact us to cancel it.
2. If you have placed an order and you HAVE PAID, and you want to CANCEL, please contact us as soon as possible.
If the order has entered the packing stage we may charge a restocking fee if you cancel the order for those items.
If the goods have already been delivered we cannot cancel or change the order.
3. If you are uncertain about something on your order and you think you want to change it, please contact us and put the order on hold while you decide. This will stop the packing process so you still have a chance to make changes.
4. If you want to cancel an order because you are ADDING further products, but not cancelling the previous items, that can usually be processed without any extra fees - please contact us.
5. If the order is in an early processing stage you may be able to change your mind and cancel the total order, but our policy is that your order payment will be credited to your account to be used for your next order. If you would like a refund for any reason, please talk to us.
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| How can I write and submit a product review? |
| After you buy an item, it would be great if you could let other c2c-china.com users know what you thought about it. At the bottom of each individual product page, fill in the form under write a review for it. You do not need to include your email or real name. |
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| What if I need to return my order? |
1. If you have changed your mind about your purchase, you may return the items within 7 days of receipt in the original condition for a full refund or store credit, excluding shipping charges.
Dolls, CDs, Tapes, CD-ROMs, Videos, VCDs, and DVDs must be returned unopened in order to receive a full refund. Customized items, original folk paintings, collectible dolls, and clothes that have been washed or worn are not returnable. Please note that all on sales items, all sales are final and are not refundable or returnable.
2. ANY NON-RETURNABLE ITEMS will be shipped back at the customer's expense.
3. Shipping charges will only be refunded if the return is due to our error.
4. All returns must be accompanied by the receipt. You can ship the item(s) back via your preferred method at your own expense. We cannot be responsible for returns that are lost or misdirected in shipping. We can credit you only for items received back in our warehouse. After a return has been received, it will take 2-3 days to process. If a credit card was used for your purchase, refunds will be credited back to the same credit card.
5. If you request an exchange, we will send you the exchange only when we receive the returned products. Actual shipping charges will apply for this exchange.
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| After I write a product review, can I change it? |
| No, but you can send an email requesting us to delete a comment. Reference the web address of the page with the comment. |
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| A product has no reviews, what does that mean? |
Most people don't want to write reviews. Though there are products with no reviews, there are probably still many people buying it.
Please leave more reviews because they can even help you out when you come back and browse the site later.
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| *****************************Shipping & Return***************************** |
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| How long will the items arrive? |
Please use this formula to determine when your order will arrive:
Processing Time + Shipping Time (business days, excluding weekends)= Total Delivery Time
Take Hong Kong Post for example:
1-4 day Processing Time + 7-17days Shipping Time = 8-21 days Total Delivery Time (business days) |
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| Is shipping charge included in product price? |
Shipping is not included in the item prices.You will see the shipping costs on the product description page.The shipping charges for orders are calculated automatically depending on the total shipping costs of your order.
You can go back and make changes to your cart or courier selection at any time before the final confirmation.
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| Do you offer combined shipping? |
Yes. Combined shipping discount is the same as the product quatity discount. That is,
If you buy 2 products at one time, you will get 5% off.
If you buy 4 products at one time, you will get 10% off.
If you buy 8 products at one time, you will get 15% off.
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| How will my items be shipped? |
| Our primary carrier is Hong Kong Post. If you want any other carrier, such as EMS, UPS, DHL, please contact us for additional shipping charges. |
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| Do you offer insurance for the items? |
In order to assure the safe arrival of your package, we recommends sending all shipments registered(insured). The insurance charge is $1 fee for $100 amount to be insured. The minum charge is $3.
Insurance is optional, you may choose to be insured to not to be insured in the checkout process. |
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| Can I track my order? |
Tracking an order would increase the shipping cost, we recommends not to track an order.
If you have choose your order to be insured, and you are from one of these countries(UK,US,Canada,Ireland,Korea,Malta,New Zealand,Portugal,Qatar,Singapore,United Arab Emirates),you may request for tracking your order by leaving a comment in checkout process for free.
We can't provide tracking sevice if your request is too late.
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| Do you offer free shipping? |
| Usually, we don't provide free shipping. If your order is very large, please contact us for details. |
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| Can you ship to my country? |
| Yes, so far we haven't found a country where we can't ship to. |
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| What's your return policies? |
1. If you have changed your mind about your purchase, you may return the items within 7 days of receipt in the original condition for a full refund or store credit, excluding shipping charges.
Dolls, CDs, Tapes, CD-ROMs, Videos, VCDs, and DVDs must be returned unopened in order to receive a full refund. Customized items, original folk paintings, collectible dolls, and clothes that have been washed or worn are not returnable. Please note that all on sales items, all sales are final and are not refundable or returnable.
2. ANY NON-RETURNABLE ITEMS will be shipped back at the customer's expense.
3. Shipping charges will only be refunded if the return is due to our error.
4. All returns must be accompanied by the receipt. You can ship the item(s) back via your preferred method at your own expense. We cannot be responsible for returns that are lost or misdirected in shipping. We can credit you only for items received back in our warehouse. After a return has been received, it will take 2-3 days to process. If a credit card was used for your purchase, refunds will be credited back to the same credit card.
5. If you request an exchange, we will send you the exchange only when we receive the returned products. Actual shipping charges will apply for this exchange.
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| *****************************Payment Questions***************************** |
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| Can I pay by credit card? |
Yes, we accept Visa, Mastercard, American Express, Discover, but we can't accept credit card payments directly without Paypal.
Paypal offers a secure method to send money from your credit card without telling online shops your credit card numbers. You can choose which method to use on the second-to-last screen of the online checkout process.
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| What payment methods do you accept? |
We prefer PayPal or Major Credit card through Paypal.
For orders over 100USD, we also accept Western Union.
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| What is Paypal? |
Paypal offers a secure method to send money from your credit card, bank account, or stored online credit, without telling online shops your credit card numbers. C2C-CHINA staff will never ask you for your credit card number or Paypal login details. Please do not give this information to anyone and do not click on links inside emails purporting to be from Paypal.
Paypal may charge you a fee for uploading money to their system or making payments. Please check on their information pages.
If Paypal is available in your country, then you can use Paypal to pay for your order with a credit card or bank debit card. If you don't have a Paypal account you can sign up for an account while completing your C2C-CHINA order checkout.
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| Which countries can use Paypal? |
Normally you can up free for an account at www.paypal.com - but please note paying by Paypal is only possible in the countries listed on the following web page:
http://www.paypal.com/cgi-bin/webscr?cmd=_display-approved-signup-countries-outside
If you have a Paypal account, but you are having problems with sending money or logging into Paypal, you need to speak to Paypal customer service and not us.
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| What email address do I send my Paypal payment to? |
When paying by Paypal you can follow the C2C-CHINA checkout screens which will automatically take you to a secure payment screen in Paypal with your C2C-CHINA order listed.
If you need to send us payment and you've missed the chance to do it in that process you can just send the money (via Paypal "e-check") to admin@c2c-china.com, and remember to reference your order number in the comments.
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| Do I need to pay tax or VAT? |
You don't need to pay tax for China Custom, but we can't guarantee you won't pay tax in your own country. However, we will try to help you avoid that.
According to feedbacks of our customers, only 1% of the orders need to pay tax in your own country.
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| *****************************Reseller program****************************** |
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| What's your wholesale program or program for resellers? |
| Wholesale(50+): 25% off
If you order more than 50 DVDs at one time, you can get our wholesale price.
Drop shipping: 20% off
If you are a reseller and you want us to ship the item directly to your customers, you can get our drop shipping price.
Small order Reseller: 20% off
If you are a reseller and you want to order from us with no minium quantity, you can get our reseller price.
Note: The discount will also be applied to shipping cost and our standard shipping method is Hong Kong Post. |
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| How can I get the discount for resellers? |
| We will send you a discount code once we are agree on our cooperation. |
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Kung Fu & Wushu
Chang Quan Series
