Shipping Rates
Our shipping policy is shipping per product, which is based on Hong Kong Post as the carrier. You will find the shipping charge of each product in product description.
We provide discounts for both shipping and the subtotal of the products on the basis of quantity, which is called discount per product quantiy. That is, the more products you buy, the higher discount you will get. No matter the same product or not, what we emphasize is the total quantity.
If you buy 2 products at one time, you will get 5% off.
If you buy 4 products at one time, you will get 10% off.
If you buy 8 products at one time, you will get 15% off.
For example, you buy 5 DVDs and the subtotal is $50 and the shipping costs is $25, so the total is $75. According to our discount per quantity policy, you will get 10% off, which is $7.5, so you only need to pay $67.5. Isn't that great?
When Will My Order Arrive?
1-2 day Processing Time + 7-19days Shipping Time = 8-21 days Total Delivery Time (business days, excluding weekends)
Where We Ship
We ship internationally to your street addresses or P.O. boxes.
Insurance
In order to assure the safe arrival of your package, we recommends sending all shipments registered(insured). The insurance charge is $1 fee for $100 amount to be insured. The minum charge is $3.
If your order is very small, you can also choose not to be insured. However, in that case, any loss or damage is your responsibility.
Carriers
Our primary carrier is Hong Kong Post. If you want any other carrier, such as EMS, UPS, DHL, please contact us for additional shipping charges.
Tracking an order
Tracking an order would increase the shipping cost, we recommends not to track an order.
If you have choose your order to be insured, and you are from one of these countries(UK,US,Canada,Ireland,Korea,Malta,New Zealand,Portugal,Qatar,Singapore,United Arab Emirates),you may request for tracking your order by leaving a comment in checkout process for free.
We can't provide tracking sevice if your request is too late.
What if I need to return my order?
1. If you have changed your mind about your purchase, you may return the items within 7 days of receipt in the original condition for a full refund or store credit, excluding shipping charges.
Dolls, CDs, Tapes, CD-ROMs, Videos, VCDs, and DVDs must be returned unopened in order to receive a full refund. Customized items, original folk paintings, collectible dolls, and clothes that have been washed or worn are not returnable. Please note that all on sales items, all sales are final and are not refundable or returnable.
2. ANY NON-RETURNABLE ITEMS will be shipped back at the customer's expense.
3. Shipping charges will only be refunded if the return is due to our error.
4. All returns must be accompanied by the receipt. You can ship the item(s) back via your preferred method at your own expense. We cannot be responsible for returns that are lost or misdirected in shipping. We can credit you only for items received back in our warehouse. After a return has been received, it will take 2-3 days to process. If a credit card was used for your purchase, refunds will be credited back to the same credit card.
5. If you request an exchange, we will send you the exchange only when we receive the returned products. Actual shipping charges will apply for this exchange.
|
|
Kung Fu & Wushu
Chang Quan Series
